Our client is the leading self-storage operator with 66 centers in major Spanish cities (Barcelona, Madrid, Valencia, Seville, Bilbao, and Vitoria). In 2019, they expanded to Portugal with 5 centers in Lisbon, and in 2020, to France with 3 centers in Paris, totaling 74 self-storage centers across 3 countries. Now, they are expanding to Italy!

If you have experience in team management, sales, and leadership, we invite you to apply for the Operations Area Manager position!

Main Functions:

Team Management:

• Conduct interviews, oversee training, and motivate teams.
• Ensure appropriate staffing levels and competencies.
• Manage salary costs and participate in the hiring process.
• Ensure training compliance and make termination decisions.
• Monitor attendance, communicate results, and propose growth plans.
• Review performance and propose necessary changes.

Customer Relationship Management:

• Ensure customer relationship quality and train teams in excellent service.
• Maintain center maintenance, cleanliness, and security.
• Handle complaints, report incidents, and manage debtor relationships.
• Ensure unit vacancy and report risks.

Area Management - Sales:

• Implement sales processes, manage pipeline, and analyze reports.
• Visit key accounts, achieve billing objectives, and coordinate other sales.
• Prepare operational tactics and support zone sales.

Pricing and Promotions:

• Monitor price compliance and discuss risks and opportunities.

Budget/Forecast Management:

• Prepare and launch action plans to achieve objectives.

Center Operations:

• Implement debt management and administrative procedures.
• Conduct audits and propose changes for improved efficiency.

Special Projects:

• Lead cross-functional projects involving other departments.

Italy Expansion:

• Collaborate on operational actions related to the country opening.
• Assist in hiring, market analysis, coordination, and finding movers.

Professional Profile:

• Preferably hold a university degree (diploma or bachelor's).
• Consolidated experience as an Area Manager in the self-storage or retail sector.
• Target-driven mindset.
• Proficient in English and Spanish for communication in meetings, email correspondence, and company document comprehension and writing.

Competencies:

• Leadership, Commercial Competence, Teamwork and Collaboration, Commitment and Engagement, Planning and Organization, Initiative and Proactivity.